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The Cupcake Delivers was founded in 2011 by Jessica Baer, after working for 20 years in the natural foods industry with Whole Foods Market. With her family as her inspiration, and the passion to create the BEST cupcakes you have ever eaten, The Cupcake Delivers quickly turned into a full time business. Thanks to the love and devotion of our happy customers, we are proud to expand into Nationwide shipping!
About The Cupcake Delivers
The Cupcake Delivers now bakes and delivers cupcakes for all occasions, balloons, delicious cakes, cake pops, gourmet chocolate covered smores, marshmallow pops, and Oreos. We Deliver in Virginia, and Washington DC for client gifts, weddings, corporate and realtor services, catering special events, family reunions, baby showers, bachelorette parties, office parties, and any other event that may have a sweet tooth.
BE NICE OR GET OUT. The Cupcake Delivers treats our customers with respect. We expect the same in return. In the words of the Texas Ranger Captain Woodrow F. Call “I hate rude behavior in a man, I won’t tolerate it.” (Bonus points if you know the movie that quote is from! Email us the answer for a coupon for 10% off your cart. Not valid with other offers. Coupons must be used before you complete your transaction. We cannot apply a coupon after the transaction is complete.)
Frequently Asked Questions
- I get the error message “no shipping method available” at the checkout. How can I fix this? This is caused by one of several things. *Make sure your order meets the $30 cart minimum for a delivery. *Make sure we deliver to the area you are trying to get a delivery to. See below question “Where do you deliver?” for a list of all areas.*In the zip code field, only use the first 5 digits. The extended zip code is only for use by the post office. Only use the first 5 digits. *Make sure you are using the correct zip code.
- Can you ship cupcakes? Our Cupcakes are much larger than regular cupcakes. They have a lot more icing too! This makes them extremely difficult to ship. At this time we are not shipping cupcakes but can ship cocoa bombs and chocolate covered oreos!
- Can you make a special flavor or design for me? We’d love to. Contact our artist directly by email firstname.lastname@example.org. Send a picture of what you would like, or ask a question and we’ll take care of the rest! Custom pricing is based on your individual order.
- Do you have display stands?We do have a large display stand that fits 100 of our cupcakes and is available for rent. If you need something else, let us know and we’ll see what we can do to get what you need.
- Can I pick up my cupcakes?Yes, pickup time slots are at a premium though so they are first come first serve. Jump on the Live Chat here on the website or email us if you need a pickup! You must be on time for your pickup!
- Can I buy cupcakes by the each?Minimum order is $30/cart for a delivery. Feel free to mix and match 6 packs, dozens of cupcakes, oreos, smores and other goodies!
- Can you deliver cupcakes to my child who is away at college?Yes! We deliver cupcakes to George Mason University. We also deliver to Northern Virginia Community College as well as American University. Please make sure we have a contact phone number for the recipient as well as their mailbox number if they have one. GMU deliveries require a Mailbox Number.
- Can you deliver cupcakes to a school?We do deliver cupcakes to area schools! We follow the school security policy in every school. Most all schools require us to deliver to the front office. It is your responsibility to know if your school does not allow deliveries. We deliver to the local schools around us free of charge. Please contact us for your free delivery coupon for schools: Greenbriar West Elementary, Greenbriar East Elementary, Rocky Run Middle School, Chantilly High School, Brookfield Elementary, Colin Powell Elementary, and Poplar Tree Elementary.
- I need a cupcake delivery to Fairfax Hospital. Can you do that? Sure! We deliver to Fairfax Hospital, Fair Oaks Hospital, Reston Hospital, Inova Alexandria Hospital, and Virginia Hospital Center in Arlington. Also we deliver to GW Hospital in Washington DC, Georgetown Hospital and Sibley Johns Hopkins Hospital.
- Do you deliver to hotels?Yes! Just make sure we have the person’s name. Hotels receive the delivery at the front desk and hold it for your recipient.
- When do you make your cupcakes? We make all of our Cupcakes by hand, fresh everyday!
- What to do if I have leftovers? Save your cupcakes in the freezer! (In the rare event there are any left) Do not refrigerate them. They will dry out. You can keep them in the freezer for a week.
- Can I rent a cupcake tower? We have a display unit available that fits up to 100 of our cupcakes.
- Can I send my delivery anonymously? No, as much as we’d like to play cupid, we don’t do anonymous deliveries. Each delivery must have a sender name.
- Can you write on a cake for me? Yes! We can write in icing on a cake, cake plate or giant cupcake, provided the design and/or space allows for it. This is a complimentary offering and done at the discretion of the cake maker.
- I’m having a party and need my cupcakes by a certain time. Can you do that? Yes! We will aim for delivering ahead of time to make sure they arrive when needed. BUT, you must contact us ahead of time to make sure that day and time is available.
- Where do you deliver to? In short, we deliver in a maximum 25 mile radius from our location in Fairfax, VA. Here is a general list of some areas we deliver to! Northern Virginia: Aldie, Arlington, Alexandria, Annandale, Fairfax, Fairfax Station, Falls Church, Gainesville, Manassas, Haymarket, Springfield, Clifton, Centreville, Chantilly, Oakton, Springield, Reston, Herndon, Tysons, Vienna, Burke, Sterling, Ashburn, South Riding, Mclean, Bristow, Great Falls. Washington DC: DC Metro Area
TERMS AND CONDITIONS
- We are not an allergy free kitchen. If you have food allergies, we recommend you do NOT consume our cupcakes.
- Please specify your delivery date at Checkout
- Local deliveries start at $5.99 and are based on distance. The checkout feature is equipped to calculate the delivery fee for you when you enter the recipient address
- Minimum order for Delivery is $30.00
- We do not require a signature at delivery. So please, be sure the recipient is available to receive their gift. If no one is available to receive their gift, the driver will attempt to find a concierge, office or neighbor to receive the delivery. If that is not possible, we will leave the delivery. If we have to leave the delivery, we will make every attempt to contact you and/or the recipient to let you know a perishable delivery has been made. Please understand that we cannot be held responsible for deliveries once they are out of our possession.
- During the summer, perishable products melt quickly. Please make sure someone is available to accept the delivery. We are not responsible for melted treats if no one was available to accept.
- Please double check the address and specific instructions you give us. We are not responsible for inaccurate instructions. We will do our best to accommodate any delivery address changes, but please understand, that may not be possible once an order has been placed.
- Please include all pertinent delivery information such as door codes or secure building codes. If we cannot access a building to complete a delivery, we will reach out to the recipient and the sender. If we cannot reach anyone quickly and get the information we need, the driver will move on. Other people are waiting for their deliveries too and we cannot wait. We will attempt delivery again on the next business day that we have an opening. There is a delivery fee for a second delivery attempt.
- VA, DC traffic can be unpredictable. We will do our best but specific delivery times cannot be guaranteed. We deliver Monday thru Saturday from 10am-4pm, but please note: Holidays, Weekends and/or extreme weather or traffic conditions can cause deliveries to vary throughout the day. If you need your delivery by a specific time, please call or email or jump on the livechat before placing your order to confirm that time is available.
- In the event of bad weather ie: ice and snow, we will contact all customers with a delivery scheduled that day and arrange to postpone your delivery until the next delivery day that is safe for our drivers to travel.
- Refund Policy: Orders cancelled from within 30 days to 7 days notice are refunded 50%. Orders cancelled with less than 7 days notice cannot be refunded. We pride ourselves on exceptional customer service and the best local eats around. The Cupcake Delivers will issue a refund for any incorrect order or errors made by The Cupcake Delivers. Paypal charges a fee for cancellations. Unfortunately that means we have to charge a fee on any cancellations at all when the order was made through paypal. Gift card purchases are final and are not able to be refunded.
- For weddings and other large events, 50% non-refundable deposit due to secure your date. Balance due 30 days before your scheduled event. Unpaid balances past 30 days will be considered cancellation.
- We are a Certified Business in the State of Virginia
- Our kitchen is Approved and Certified by the United States Department of Agriculture.
WE BELIEVE IN GIVING BACK
Nominate your HOMETOWN HERO on our Facebook Page.
Do you know someone special that inspires you or really makes a difference in their Community helping others? We want to hear about them! May even select THEM as a HOMETOWN HERO and feature their story on our page! PLUS, if selected, we’ll deliver a dozen cupcakes to them for FREE!
For all Donation Requests for Cupcakes, Raffle Prizes, Etc. please use our Contact Page.
Some of our Previous Hometown Heroes!
- Fairfax County Police Department
- Arlington County Fire Department
- Make A Wish Foundation
- Inova Fair Oaks Hospital
- Inova Fairfax Hospital
- Caring Kids Cards
- Katie Young
- SPCA of Northern Virginia